Scan, Tap, Go! | SMARTReturns™

A branded SMARTReturns™ portal, built mobile first...

Seamlessly integrated into your SMARTSlip®

Go ahead, scan the code

Click for help

85% of shoppers with a quick and simple returns experience, will shop again.

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How It Works

QR Code

Native on every smartphone - Scan with Camera direct to the branded Returns Portal. QR codes are dynamically generated.

Next

Your items

Land directly on the order - no login credentials required. Select items for return and bespoke (mandatory) return-reasons. Tip: Get granular with your return-reason options for better data. Optional exchanges for size / colour variants.

Next

Return Method

It’s not one-size-fits-all. Enable a range of options. Apply different rates for different Customer groups, dependant on geography, staus, spend, or just about any other attribute.

Next

Success

Paperless returns and tracking options complete the mobile experience. With your personalisation engine integrated, deliver relevant product recommendations to drive Customers back to site.

The Benefits

Smarter Returns Data

With SMARTReturns™ you get better data on...

Merchandise

Understand why merchandise is being returned

Identify and fix product and copy/image problems quickly

Reporting on faulty stock

Logistics

Know what’s coming back tomorrow, how many items and parcels and by which couriers

Plan resource accordingly

Damaged parcel photos, assisting claims

Customer

Identify "serial returners"

Enable instant refund/exchange

Would you like to know more... Book a Demo!